Privacy Policy

Effective Date: June 6, 2026

Fixit4U, LLC DBA Castlehaven Construction ("Castlehaven," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, request an estimate, schedule a consultation, or otherwise communicate with us, including via phone calls, email, and SMS/text messaging.

1. Information We Collect

We collect information you provide directly to us, such as your name, postal address, email address, phone number, project details, and any other information you choose to share when you contact us, complete a form, or request services.

We may also automatically collect limited technical information when you visit our website, including IP address, browser type, device identifiers, pages viewed, and referring URLs through cookies and similar technologies.

2. How We Use Your Information

Respond to inquiries, estimate requests, and consultation bookings.

Schedule, coordinate, and perform renovation services.

Send appointment confirmations, project updates, and service-related communications.

Improve our website, services, and customer experience.

Comply with legal obligations and enforce our agreements

3. SMS / Text Messaging Program (A2P 10DLC)

By providing your mobile number and opting in, you expressly consent to receive SMS or MMS text messages from Fixit4U, LLC DBA Castlehaven Construction related to your inquiry, appointment scheduling, project coordination, and account or service updates.

Program Name: Fixit4U, LLC DBA Castlehaven Construction Customer Messaging.

Eligibility (18+): You must be at least 18 years of age (or the age of majority in your jurisdiction) to opt in to our SMS program. By opting in, you represent and warrant that you are 18 or older and that the mobile number you provide is yours or you are authorized to provide it.

Program Description & Message Types: Once opted in, you may receive transactional and conversational messages such as appointment confirmations and reminders, estimate follow-ups, project status updates, scheduling coordination, and customer-care replies.

Consent: Opt-in is required. You may opt in by submitting a form on our website, replying to a confirmation message, or verbally during a call. Consent is not a condition of purchasing any goods or services. Your opt-in consent is not transferred, sold, or shared with any third party.

Message Frequency: Message frequency varies based on your interaction with us. You may typically expect up to approximately 10 messages per month related to your project or inquiry.

Message & Data Rates: Standard message and data rates may apply per your mobile carrier plan.

Opt-Out: You may opt out at any time by replying STOP to any message. After opting out, you will receive a single confirmation message and no further texts. You may also reply UNSUBSCRIBE, CANCEL, END, or QUIT.

Help: Reply HELP for assistance, or contact us at (770) 855-9812 or [email protected].

Supported Carriers: AT&T, T-Mobile, Verizon, Sprint, U.S. Cellular, and other major U.S. carriers. Carriers are not liable for delayed or undelivered messages.

Privacy & No Sharing of Mobile Opt-In Data: No mobile information, phone numbers, or SMS opt-in consent will be shared, sold, rented, or otherwise disclosed to any third parties or affiliates for marketing or promotional purposes under any circumstances. Information sharing is limited to subcontracted service providers (such as our messaging delivery platform) strictly to operate and support the SMS program, and those providers are contractually prohibited from using the data for their own marketing.

CTIA Compliance: Our SMS program is operated in accordance with CTIA Messaging Principles and Best Practices and applicable mobile carrier guidelines (A2P 10DLC). We do not send messages that contain content prohibited by CTIA guidelines, including SHAFT (Sex, Hate, Alcohol, Firearms, Tobacco/cannabis) content.

4. How We Share Information

We do not sell your personal information. We may share information with trusted service providers who help us operate our business (for example, CRM, scheduling, communications, or payment processors) under contractual confidentiality obligations, or when required by law.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors is limited to those performing services on our behalf (e.g., messaging delivery providers) and is excluded from third-party sharing.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Choices

You may request to access, correct, or delete the personal information we hold about you by contacting us using the details below. You may opt out of marketing emails by following the unsubscribe instructions in any message, and out of SMS by replying STOP.

7. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised Effective Date.

9. Contact Us

Fixit4U, LLC DBA Castlehaven Construction

1662 Broughton Ct, Dunwoody, GA 30338

Phone: (770) 855-9812

Email: [email protected]

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